Privacy Policy

Last updated July 2024

Privacy protection policy

FLAIR Stratégie (“FLAIR” or “we”) cares about your privacy and the protection of your personal information. FLAIR is committed to safeguarding your personal information collected during your use of the website www.flairstrategie.com (the “website”), when you communicate with us, and when you do business with us, particularly when we provide our brand experience services, and to using it only for the purposes for which it was collected. Our employees and agents are also required to respect the confidentiality of the information we receive in the course of providing our services.

This privacy protection policy (the “Privacy Policy”) governs the collection, use, and retention of information obtained by FLAIR for the purpose of providing our brand experience services, as well as information concerning users when they access or use the website or when they communicate with us, whether by email, phone, social media, or otherwise.

BY ACCESSING THE WEBSITE OR OTHERWISE PROVIDING US WITH PERSONAL INFORMATION, YOU CONSENT TO THE COLLECTION, USE, DISCLOSURE, AND RETENTION OF YOUR PERSONAL INFORMATION UNDER THE CONDITIONS DESCRIBED IN THIS POLICY.

1. Scope and application

The term “personal information” refers to information that, when taken alone or in combination with other information, can identify an individual, such as their name, date of birth, email address, and any other information that must be treated as “personal information” under applicable laws.

FLAIR reserves the right to change this Privacy Policy at any time without notice. The current version of the Privacy Policy is available on the website, and its effective date is indicated there. If changes are made that significantly alter the privacy risk, we will notify you by posting a notice on the website’s homepage or by contacting you, as required by law. If you continue to use the website after such changes take effect, you will be deemed to have accepted these changes. We recommend that you regularly review our Privacy Policy.

This policy is an integral part of the website’s terms of use, which govern your use of the website.

2. Why we collect information

Personal information is collected and used for the following purposes:

To provide our brand experience services
To enable users to access and use the website properly
To create and manage customer relationships, including in the context of tenders
To process requests from users and our clients, including information requests
To allow users to apply for a posted position
To address issues reported by users or our clients, including troubleshooting, support, optimization, and security breach reviews of the website or to restore lost data
To evaluate, optimize, and improve the content and functionality of the website
To communicate with you regarding a request you made or your experience with our services or our website
To monitor your use of the website’s features, to offer you advertising content and/or to improve the content of our advertisements and our website so that they are better suited or of interest to the public. For more information on this, please refer to the section of this policy related to cookies
Any other purpose you have authorized

We only use personal information for the purposes for which it was collected.

3. Information we collect

We may collect and process various types of personal information in the course of our activities and service delivery, and when you access and use the website, including, as applicable:

Identifiable information such as your full name, date of birth, or any other information on government-issued identification
Contact information, such as your postal address, email address, and phone number
Financial information, such as billing addresses, bank account information, or payment data
Information on the use of the website and other technical information. For more details on this, please refer to the section of this policy related to cookies

If, in the course of your business relationship with us, you need to provide us with personal information about third parties (e.g., family members, clients, employees, etc.), you represent and acknowledge that you have obtained their consent for such disclosure.

4. How information is retained and disclosed

FLAIR retains personal information for a reasonable period either to properly provide you access to the website, to deliver our brand experience services, to fully respond to your requests, to achieve the stated purposes, or as required by law, whichever is the longest. After this period, we ensure its destruction to protect it from unauthorized access or disclosure.

Only relevant personnel members may access the data when it is necessary for performing their service-related duties and in accordance with the purposes outlined in this Privacy Policy, subject to the following paragraph.

We never disclose your personal information to anyone outside of FLAIR without your consent, except to the following third parties, and only if they have implemented appropriate security measures to ensure at least the same level of security as ours:

Our service providers who are retained to perform certain functions on our behalf (data processing and storage, service quality analysis, and management of applications and recruitment). In such cases, we take necessary steps to ensure these third parties only have access to the information necessary to perform the agreed services, process your information solely for the purposes we have determined, and have in place personal information protection measures compliant with applicable laws and that meet the same conditions and level of protection as outlined in this Privacy Policy.
Any entity in the event of a merger, corporate reorganization, or change of control of FLAIR, in whole or in part, provided that the parties have signed an agreement stipulating that the collection, use, and disclosure of the information is limited to the objectives of the business transaction.
Any public authority if required by law, to defend our rights, or otherwise in accordance with the law. If FLAIR must disclose information or provide a copy of such information to a government agency under a law or court order, FLAIR will try to notify you in advance to the extent permitted by law.

5. Hyperlinks and third parties

The website may contain sharing or publishing options or links to third-party websites or platforms. By using or activating these links or features, you leave the website, and your browsing becomes subject to the terms of use and privacy policy of these third parties. We have no control over these third-party platforms, and the listing of these platforms on the website does not imply any responsibility on our part.

6. Cookies

We use cookies and similar technologies on the website to enhance its performance and personalize the content presented to you. In this policy, the term “cookie” is used to refer to all similar files that collect information for these purposes.

You can accept or customize the use of cookies by clicking here.

Cookies we use

Necessary Cookies: These cookies are essential for the functioning of the website and cannot be disabled. They are usually created in response to actions or requests made by you, such as filling out a form. It is possible to configure your browser to block these cookies or alert you to their existence, but some parts of the website may then be inaccessible.
Analytical Cookies: These cookies allow us to analyze navigation on our sites to improve functionality. We use third-party tools such as Google Analytics to understand how users use the website and to analyze website traffic and compile anonymous analytical data. If you do not wish to send information to Google Analytics, you can choose to disable the use of your data by using the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout. For more information regarding Google Analytics and how this third party processes and manages your personal information, you can consult the privacy policy available at https://policies.google.com/privacy?hl=en-CA.
Preference Cookies: These cookies are used to recognize and save your preferences. They are used to remember your preferences and to ensure that you always access the same version of the website. For example, these cookies can remember your preferred language or specific video and audio settings.
Marketing Cookies: These cookies allow us to customize the advertisements you see based on your interests and to limit the number of times you see an advertisement. They are usually created by our advertising partners and used to display advertisements that are relevant and appealing to you.

7. Security and retention

All data is stored on high-security servers, protected against misuse and unauthorized access. We strive to maintain the necessary physical, administrative, and technical security measures at our offices and information storage centers. Information is only made available to individuals (employees or agents) who need access to this information to carry out their responsibilities.

FLAIR employs reasonable means to protect your personal information transmitted during your use of the website and when you communicate or do business with us. Specifically, FLAIR uses technical and organizational measures to protect your personal information against loss or theft, as well as against unauthorized access and disclosure, both internally and externally. However, no security mechanism is perfect, and you should be aware that there is always a certain risk of security breaches. FLAIR disclaims any responsibility for such information about you being disclosed, except in cases of negligence on the part of FLAIR.

Data may be stored on servers located outside of Quebec and may be processed by third-party service providers outside of Quebec to enable them to perform tasks on behalf of FLAIR. In such cases, FLAIR ensures that the information will be protected by appropriate safeguards.

8. Your rights

You have the right to know the purpose of FLAIR’s collection and processing of personal information concerning you, as well as the right to access, update, and correct this information. You may withdraw your consent to FLAIR’s use and retention of your personal information at any time. However, in such a case, you may no longer be able to use certain features of the website or receive certain services.

Contact us

For any questions or concerns regarding our Privacy Policy, please contact us at the following address:

FLAIR Stratégie

info@flairstrategie.com

We are committed to answering your questions and resolving any concerns regarding your personal data promptly and efficiently.